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REFUND POLICY

Last Updated: March 26, 2024

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Thank you for choosing InfyLearnn for your online learning needs. We value your trust and are committed to providing you with a positive experience. Our refund policy is designed to ensure fairness and clarity for both our students and our instructors.

 

1. Refund Eligibility

1.1 Eligible Circumstances: Refunds will only be considered under the following circumstances:

  • The student has not attended any classes within the first 15 days of enrollment.

  • The student provides a valid reason for the refund request, such as dissatisfaction with the course content or unexpected circumstances preventing participation.

1.2 Ineligible Circumstances: Refunds will not be granted under the following circumstances:

  • The student has attended at least one class during the initial 15-day period.

  • The student fails to provide a valid reason for the refund request.

  • The refund request is submitted after the 15-day window has expired.

 

2. Refund Process

2.1 Submission of Refund Request: To request a refund, eligible students must follow these steps:

  • Submit a refund request in writing within 15 days of enrolment.

  • Send the refund request to infylearnn.official@gmail.com with the subject line "Refund Request - [Student Name]."

  • Provide the student's name, email address, enrolment details, reason for the refund request, and any supporting documentation if applicable.

2.2 Review and Approval: Upon receipt of a refund request, InfyLearnn will:

  • Review the request and verify the student's eligibility for a refund.

  • Communicate with the student regarding the status of their refund request.

  • Reserve the right to request additional information or documentation to support the refund request.

2.3 Refund Processing: If the refund request is approved:

  • The refund will be processed within 45 days from the date of the refund request submission.

  • Refunds will be issued to the original payment method used for the enrollment, unless otherwise specified by the student.

 

3. Special Cases

3.1 Exceptional Circumstances: InfyLearnn may consider refund requests outside of the standard policy in exceptional circumstances, including but not limited to:

  • Medical emergencies preventing participation in classes.

  • Unforeseen hardships that significantly impact the student's ability to continue the course.

  • In such cases, the student must provide documented evidence to support their request.

3.2 Discretionary Decision: The approval of refund requests in special cases is at the discretion of InfyLearnn management and will be evaluated on a case-by-case basis.

 

4. Non-Refundable Items

4.1 Administrative Fees: Certain fees or charges associated with enrolment may be non-refundable, including but not limited to:

  • Administrative fees.

  • Processing fees.

4.2 Communication Fees: Any charges incurred for communication, such as phone calls or messaging services, are non-refundable.

 

5. Contact Us

If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us at infylearnn.official@gmail.com. Our dedicated team is here to assist you and address any inquiries you may have.

 

6. Updates to Refund Policy

InfyLearnn reserves the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for updates.

 

Thank you for choosing InfyLearnn. We appreciate the opportunity to serve you and are committed to ensuring your satisfaction with our services.

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